Shipping & Returns

01 Order Processing

Because your items are custom-made, orders are produced after you approve your final mock-up and payment (or an agreed deposit) has cleared. Production time depends on the product, order size, and design complexity, and is confirmed with your order. Shipping time is additional to production time.

02 Shipping Destinations

We ship worldwide, including the USA, UK, UAE, European Union, and Canada. If you don't see your country at checkout or in your quote, contact us and we'll arrange a shipping option for your location.

03 Shipping Costs & Methods

• Shipping cost is calculated by destination, weight, and order size, and is confirmed in your quote or at checkout before payment.
• We ship via trusted couriers and postal services; the method may vary by destination and order size.
• For larger or wholesale orders, we'll recommend the most cost-effective freight option.

04 Delivery Times

Delivery estimates are provided with your order and begin once your order is dispatched. Transit times vary by destination and carrier. Estimates are not guaranteed, and delays caused by carriers, weather, or customs are outside our control.

05 Customs, Duties & Taxes

International orders may be subject to import duties, customs charges, and local taxes set by the destination country. These charges are the customer's responsibility and are not included in our product or shipping prices. Please check your country's rules if you're unsure.

06 Order Tracking

Where tracking is available for your shipping method, we'll share tracking details after dispatch so you can follow your order to delivery. If you haven't received an update when expected, contact us and we'll check on it for you.

07 Lost, Delayed Or Damaged Shipments

• Delays: if your order is taking longer than estimated, contact us and we'll investigate with the carrier.
• Damaged in transit: keep the packaging and send us photos as soon as possible so we can resolve it.
• Lost parcels: we'll work with the carrier to locate your shipment or arrange a suitable resolution.

08 Returns & Exchanges

Every item is custom-made to your approved design, so we are generally unable to accept returns or exchanges for change of mind, incorrect approved details, or sizing chosen by the customer. Please review your mock-up, sizes, and colours carefully before approving.

09 Faulty Or Incorrect Items

We stand behind our quality. If your order arrives with a manufacturing defect, or does not match the design you approved, contact us promptly (within the period stated on your order) with your order details and clear photos. We'll repair, replace, or otherwise make it right.

Minor variations that are normal for custom manufacturing — slight differences in colour, placement, or finish versus the mock-up — are not considered defects.

10 Cancellations

Orders can only be cancelled before production begins. Once manufacturing has started, the order cannot be cancelled because materials and production time are committed to your custom design. Contact us as early as possible if you need to make a change.

11 Refunds

Where a refund is approved — for example a valid cancellation before production, or an unresolved quality issue — it will be issued to your original payment method. Processing time depends on your bank or payment provider. Shipping costs and any customs charges already incurred are normally non-refundable.